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Frequently Asked Questions

Need help? Check out our FAQs below, and if we haven’t answered your question here, please don’t hesitate to contact us and we’ll get back to you asap!

Do your products include tax?
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Our prices are shown in Euros and are inclusive of 19% German VAT.

What payment methods do you accept?
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We currently accept credit card (Mastercard and VISA). We use the secure Shopify Payments system.

When will I get my order?
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We aim to send out all orders within 2 working days from receipt of payment, using Deutsche Post or DHL. Please take a look at our Shipping information for more details.

Can I return my order?
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Please check out our Returns policy for more details on how to make a return.

What size should I order?
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Our products are generally one size fits all, however sizing options are shown where relevant.

How do I care for my product?
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As our product range varies greatly, we have included care instructions on each individual product page for you to refer to.